FREQUENTLY ASKED QUESTIONS

Check out the answers below for answers to commonly asked questions about the MK5K®. For more information about the in-person event or virtual challenge, please visit the EVENT DETAILS page.

Still have questions? Contact us at mk5k@marykayashfoundation.org.

REGISTRATION

How do I register online for the 2023 MK5K?
Follow the registration prompts to register as an individual, virtual runner, create a new team, or join an existing team. Once registered, you will receive a confirmation e-mail receipt that includes your registrant username and password.

Do I get a t-shirt? What's included in my registration?
All registered participants will receive an exclusive 2023 MK5K® participant t-shirt*, as well as access to the Good Move fundraising and activity-tracking app. Those registered for the in-person event will also receive a timed race bib.

*T-shirts are guaranteed while sizes last to the first 3,500 registrants. Register early to avoid missing out on your size!  

Can I change teams or become a captain of a new team after I have registered?
Yes, you can join a team or create a new team at any time. However, this requires site administrator support for already registered participants. Please email mk5k@marykayashfoundation.org with your name, the team name you want to join or the new team you want created. You will receive an email confirmation once complete. 

What is unique about this website and the online fundraising tools for participants?
This website is unique because it offers the capability for individuals, teams and virtual walkers to not only register online for the event but also to collect donations from their friends and family through a customized personal page for each participant. This powerful and efficient tool allows the participant to track the progress of donations they have raised, send emails to ask for support and send thank you emails to supporters.

Are donations made in support of participants tax-deductible?
Yes, all donations to the Mary Kay Ash Foundation℠ are tax-deductible. Donors receive an email receipt detailing their donation that can be used for tax purposes.

How can I see who has donated to me/my team?
Login to your Participant Center using the username and password that you received when you registered for the event. You can then view your donor list and the amounts that have been donated as well as send email thank you notes to your supporters.

Some of my donors are not showing up on the scroll mechanism. Why?
When each supporter contributes, they have the option whether they want to appear in the recognition scroll and how they want their name to appear.

Can I enter offline donations (cash or check)?
Please mail all cash and check donations to the P.O. Box below to be added to your fundraising total once they are processed by the Mary Kay Ash Foundation. 

IN-PERSON EVENT

Can I pick up my 2023 MK5K® t-shirt and registration packet before the day of the event?
In-person participants can pick up items at The Mary Kay Building on the dates below. Or pick up on race day starting at 7am.

• Packet Pickup (Day 1): Tuesday, September 26th (10am-1pm)
• Packet Pickup (Day 2): Wednesday, September 27th (11am-2pm)

VIRTUAL CHALLENGE

What is MK5K® My Way?
MK5K® My Way allows you to participate - your way! Register for our virtual challenge and compete at your own pace in your own way – walk, run, bike, swim – 1 day or 13 days - it’s up to you! Track your distance using the Good Move app to complete the challenge.

What is the virtual challenge for this year's MK5K®?
Mary Kay Ash loved the number 13, so we are challenging you to complete 13 miles in 13 days!

When will this year's virtual challenge take place?
Our virtual challenge begins on Sunday, October 1st and ends on Friday, October 13th, 2023. Complete the challenge within the 13 days, individually or in teams.

Can virtual participants win race day awards?
Virtual activity tracking is based on the honor system, so we aren’t able to recognize virtual participants for their distance or time.

Do I need to track my progress for the virtual challenge?
The Good Move app makes it easy for virtual participants to track their distance. After registering, you will receive an email with instructions on how to download and use the app to track your progress. App use is encouraged but not required.

USING THE MOBILE APP

We are proud to partner with the Good Move fundraising and activity-tracking app! This mobile experience allows works in conjunction with your MK5K® fundraising page and adds a fun gamified experience to this already noteworthy event. For instructions on using the mobile app, please visit the EVENT DETAILS page.

I didn't receive my one-time passcode.
If you haven't received your one-time passcode to access the Good Move mobile app, please check the email account you used to register for our event. You may need to wait a few minutes, then refresh your inbox or check your spam filter.

If you still don't see the email message containing your one-time passcode, please download Good Move from your mobile phone’s app store. From the Welcome screen, select Request a New Passcode to send another passcode to your email address for our event.

MISCELLANEOUS

Who benefits from the proceeds of the 2023 MK5K?
MK5K® proceeds benefit the Mary Kay Ash Foundation℠, a 501(c)(3) nonprofit organization with a two-fold mission: finding cures for cancers affecting women and ending domestic violence.

Learn more about the Foundation's areas of support at marykayashfoundation.org.

Will the Mary Kay Ash Foundation℠ put my name on a mailing list?
The Mary Kay Ash Foundation℠ maintains only personal information that is voluntarily submitted to us. We only send information that is relevant to your participation in the event and other important news and events information about the Foundation. We respect your privacy and do not share your personal information with other third-party organizations.

I forgot my user name and password. How can I find out what they are?
For login assistance, email mk5k@marykayashfoundation.org to request your username and password be resent to the email on file.

Is my information secure?
Yes. Our online processing partner has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords, and personal data travel securely over the Internet.